How to order

We accept orders online or by fax.

No.	How to order	Details
1	Website	rder through our website is easy and fast, you can see our product list 24 hours a day, 7 days a week. It's not necessary register to buy, however, if you create an account you will speed up the process the next time you decide to buy on our site.
2	Fax	You can order by fax to 0566.53094. Please specify clearly the code, the number, the quantity and the measures of the product. You can use our fax model that you find in [FAX order & quote form].
3	Product sold out availability request	If the desired product is not available in our warehouse, you can request it sending us a fax to 0566.53094

We do not accept orders by phone and we do not sell any products in the store

We do not accept orders by phone and we do not sell any products in the store.

No.	How to order	Details
1	Telephone	We do not accept orders by phone or transmitted verbally. This is because the communications that are not written can cause problems due to misunderstandings or misinterpretations.
2	Txt messages & emails No	We do not accept orders that are sent as text by email or text messages
3	Store No	We don't sell any products in the store

Refunds/Cancellations

Modify or deleting order is possible only before shipment's phase and before customer sends payment. In case of our mistakes please inform us withing 7 days and we will replace the products. Used od damaged products may not be replaced.

No.	Reason	Before shipping or preparation	After shipping or preparation
1	Customer	Cancellation accepted	No cancellations
2	Magfine	Cancellation accepted	No cancellations

Right of withdrawal

Consumer right to termination

The consumer has in any case the right to terminate the contract of sale, without any penalty and without specifying the reason, within 14 days from the day of the receipt of the product.

In the event that the consumer decides to exercise the right of withdrawal, he must notify Magfine using the form on this, enclosing the receipt and / or the original purchase invoice.

Magfine shall proceed to make the necessary checks and, within 3 days after the withdrawal request, it will send the authorization for the return of the product. Without the withdrawal authorization by Magfine, the Customer is not authorized to proceed with the shipment or the redelivery of the product. The return of the product due to the withdrawal authorization will still take place at the latest within 14 days from receipt of the authorization and it must be made by sending the product to Magfine address selected during purchase. The consumer will then use a method of delivery and packaging appropriate to the type of product, in order to return to the product intact in all its parts to Magfine.

However, to be entitled to a refund of the paid price, the product must be returned undamaged, in normal condition, packed in its original packaging and complete with all accessories, instruction manuals and all that originally contained. The customer shall place, outside the packaging, the authorization form for return (RMA). The costs of returning the product are charged to the consumer.

The consumer is responsible for the product return costs.

In case of exercising the right of withdrawal by the consumer, Magfine will credit or make the refund within 14 days of receipt of the products object of withdrawal or until the consumer has not shown to have returned the same ones in a reasonable time.

Magfine will refund only products in the intact original packaging intact and in normal condition and will not refund the additional costs such as, for examples, the costs of preparation, or, if the consumer has expressly opted for a different and more expensive type of delivery instead of that standard one proposed by Magfine, extra service costs.

In any case those products tailored where customizations are obvious and which are requested by the customer are always excluded from the right of withdraw

Right of withdrawal of the Professional

As provided by law, the right of withdrawal is reserved exclusively for consumers (individuals who purchase goods for purposes not related to his profession, trade or business), so it can not be exercised by legal people and natural people acting for purposes related to their professional activity.